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                                                                                                                                                                          新濠天地线上娱乐网址:2018年度保险消费投诉量同比下降5% 合同纠纷占比97.78%

                                                                                                                                                                            中国网财经3月11日讯 近日,中国银保监会官网发布了关于2018年度保险消费投诉情况的通报。

                                                                                                                                                                            通报显示,2018年,中国银保监会及其派出机构共接收涉及保险公司的保险消费投诉88454件,同比下降5.00%。其中,保险合同纠纷投诉86491件,占投诉总量的97.78%,同比下降4.96%;涉嫌违法违规投诉1963件,占投诉总量的2.22%,同比下降6.92%

                                                                                                                                                                            分开来看,2018年,涉及保险合同纠纷的投诉有86491件。其中涉及财险公司的有48296件,占比55.84%,较上年同期下降0.75%;涉及人身险公司的有38195件,占比44.16%,较上年同期下降9.79%。

                                                                                                                                                                            另据统计,2018年涉嫌违法违规的投诉有1963件。其中,涉及财产保险公司的有337件,占比17.17%;涉及人身保险公司1626件,占比82.83%。

                                                                                                                                                                            从报告看投诉与业务量对比的情况,2018年财险公司亿元保费投诉量平均值为4.14件/亿元,万张保单投诉量平均值为0.02件/万张;人身险公司2018年亿元保费投诉量平均值为1.52件/亿元,万张保单投诉量平均值为0.36件/万张,万人次投诉量平均值为0.09件/万人次。

                                                                                                                                                                            从投诉类型来看,2018年银保监会及其派出机构共接收财险公司理赔纠纷投诉38839件,占财险公司投诉总量的79.86%。另外,接收到的人身险公司销售纠纷投诉16976件,占人身保险公司投诉总量的42.63%。

                                                                                                                                                                            另据统计,银保监会及其派出机构共接收互联网消费投诉10531件,同比增长121.01%。其中,涉及财险公司8484件,同比增长128.25%;涉及人身险公司2047件,同比增长95.32%。主要反映销售告知不充分或有歧义、理赔条件不合理、拒赔理由不充分、捆绑销售保险产品、未经同意自动续保等问题。